Our Policies

Here's what you need to know...

  • Chevron down Cancellations & Refunds
  • We accept cancellations up to 24 hours in advance of the scheduled time of your tour or program. Any cancellation made after that time will result in a charge for the full amount of the reservation.

  • Chevron down Weather
  • Weather cancellations are at the sole discretion of Outside. We will only go out as long as it will be safe and enjoyable. If we should need to cancel your activity due to weather, we will do our best to reschedule your activity. If this is not possible, there will be no charge or we will issue a credit for any payments made.

  • Chevron down Payment
  • Your reservation for programs with Outside must be secured with a credit card. Reservations made through our Online Reservation System require payment with a credit card at the time of ther reservation. If you prefer to have your credit card be used to hold your reservation, allowing you to pay for your program on location, please give us a call on our reservations hotline, 800-686-6996.

    When you come for check-in please bring the method of payment you prefer to use. Outside accepts cash, Visa, Mastercard, American Express or Traveler’s Checks.

Privacy Policy

  • Chevron down What information do we collect?
  • We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey, fill out a form or make a reservation.

    When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number, and credit card number. You may, however, visit our site anonymously.

  • Chevron down What do we use your information for?
  • Any of the information we collect from you may be used in one of the following ways:

    • To personalize your experience
      (your information helps us to better respond to your individual needs)
    • To improve our website
      (we continually strive to improve our website offerings based on the information and feedback we receive from you)
    • To improve customer service
      (your information helps us to more effectively respond to your customer service requests and support needs)
    • To process transactions
      Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
    • To administer a contest, promotion, survey or other site feature
    • To send periodic emails
      The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
      Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
  • Chevron down How do we protect your information?
  • We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
    We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
    After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

  • Chevron down Do we use cookies?
  • We do not use cookies.

  • Chevron down Do we disclose any information to outside parties?
  • We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

  • Chevron down Third party links
  • Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

  • Chevron down Childrens Online Privacy Protection Act Compliance
  • We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

  • Chevron down Your Consent
  • By using our site, you consent to our privacy policy.

  • Chevron down Changes to our Privacy Policy
  • If we decide to change our privacy policy, we will post those changes on this page.
    This policy was last modified on 2/4/2014

  • Chevron down Contacting Us
  • If there are any questions regarding this privacy policy you may contact us using the information below.

    50 Shelter Cove Lane, Suite H
    Hilton Head, South Carolina 29928
    [email protected]